Frequently Asked Questions (FAQs)
1. General Information
Q: Who operates the Mop & More store?
A: Mop & More operates this online store and is responsible for all services, policies, and products provided through our website, mopmore.com.
Q: What do I agree to when using your site?
A: By using our site or purchasing products, you agree to our Terms of Service, Privacy Policy, and any additional policies available on the website.
2. Privacy and Data Usage
Q: What personal information does Mop & More collect?
A: We collect information such as your name, email, address, phone number, payment details, and usage data to provide services, process orders, and improve your experience. Please refer to our Privacy Policy for full details.
Q: How is my data used?
A: Your data is used for processing orders, shipping, customer support, marketing, and ensuring security. We may also use cookies and tracking technologies to enhance your experience.
Q: Is my information shared with third parties?
A: We may share your information with service providers (e.g., payment processors, shipping partners) or for legal compliance. We never sell sensitive personal information without your consent.
Q: How can I manage or delete my data?
A: You can contact us at info@mopmore.com to request access, corrections, or deletion of your data. Visit our Privacy Policy for details about your rights.
3. Orders and Payments
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other secure payment methods like PayPal.
Q: How do I track my order?
A: Once your order is shipped, we will email you a tracking number. Use this number to monitor your delivery status.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Contact us at info@mopmore.com as soon as possible.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Please check our Shipping Policy for available regions.
4. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused items in their original packaging.
Q: How do I initiate a return?
A: Contact our support team at info@mopmore.com with your order details to start the return process.
5. Product Information
Q: Are your mops suitable for all floor types?
A: Yes, our mops are designed to clean all types of floors, including hardwood, laminate, tiles, and more, without causing damage.
Q: Are the microfiber pads reusable?
A: Absolutely! All our microfiber pads are machine-washable and eco-friendly for long-term use.
Q: Do I need to assemble the products?
A: Some products may require minimal assembly, and instructions are included in the packaging.
6. Security and Account Management
Q: Is my payment information secure?
A: Yes, all payment information is encrypted during transfer and securely processed by our payment partners.
Q: How do I protect my account?
A: Use a strong password, and do not share your login details with others. If you suspect unauthorized access, contact us immediately at info@mopmore.com.
7. Cookies and Online Tracking
Q: How do you use cookies?
A: We use cookies to improve your experience, run analytics, and enhance site functionality. You can manage cookies in your browser settings.
8. Contact Information
Q: How can I contact customer support?
A: You can reach us at info@mopmore.com for any questions, concerns, or assistance.
Q: Do you offer live support?
A: Yes, we offer live support during business hours. You can also email us anytime for help.